Effective 11 October 2026 · Version 2026-10-11
Operator and scope
Rekanta is provided by PT AIRA TEKNOLOGI INDONESIA, at Perum De Green Cempaka, Anturium 5, Kec. Sukun, Kota Malang, Jawa Timur, Indonesia. The official contact is hello@airagroup.co.
Features follow company packages and permissions. These terms operate with agreed written proposals or contracts; specific scope, capacity and service arrangements follow that agreement without reducing legally required rights.
Accounts and company responsibilities
The company creator becomes owner and manages members, permissions and account use. Users protect authentication, use authorized data and report suspected misuse.
Companies remain responsible for lawful data and HR decisions, employee notices, employment obligations, tax and payroll. Unauthorized access, unlawful uploads and disruption of service security are prohibited.
Trial, packages and payments
New companies receive a 30-day HR trial. Payroll is excluded and the trial does not automatically become a paid subscription. The service period appears under Package & trial.
Public prices are proposals. Final prices, taxes, capacity, implementation, payment periods and renewals follow an accepted offer. Trial expiry alone does not authorize payment or extra charges.
Cancellation and refunds
Request cancellation at hello@airagroup.co with company details and payment reference. Following AIRA policy, payments before service begins are refunded in full; recurring services already running are refunded proportionately for unused days in the paid period.
For separately agreed implementation work already started, refunds follow the unperformed portion and delivered milestones. Used third-party costs are refundable only when the provider allows it and must be explained in the offer.
Requests are processed within 3 business days. Refunds return to the original payment method within 7–14 business days, subject to bank or payment provider processing. There is no cancellation fee. Legally required rights continue to apply.
Data and work results
Companies retain rights to their submitted data and authorize AIRA to process it to deliver the service under the Privacy Policy. Data must be used with lawful authority.
Payroll calculations, approvals and payslip issuance are separate from bank transfers. Companies check source data, results and applicable obligations before making decisions or payments.
Support, maintenance and termination
Assistance scope, maintenance, support hours and SLAs follow the package or written agreement. No numerical availability target is promised beyond that agreement.
Access may be restricted for security risks, misuse or service expiry; reasons and handling steps are communicated through available channels where possible.
On termination, companies may request handover of available data and deletion of data no longer needed through the official contact. Handling follows the Privacy Policy and applicable record retention duties.
Responsibility and disputes
AIRA is responsible for providing the agreed service scope. Companies are responsible for their data, configuration, decisions and employee obligations. These terms do not remove legally required liability or rights.
Indonesian law applies. Disputes are first discussed through the official contact; unresolved matters follow legally available or agreed resolution mechanisms.
Changes and contact
The version and effective date appear on this page. Material changes are communicated through available service channels. Send questions or complaints to hello@airagroup.co.